Frequently Asked Questions
This topic lists the most frequently asked questions and their answers about Pavillio. Click a category of user to review the top questions.
Pavillio complies with all state and federal EVV regulations, including the 21st Century Cures Act. We continuously update our app to adhere to the latest compliance standards across all states.
No, schedules are optional in Pavillio. If your Agency has scheduled a Visit for you, the Visit will display on the Dashboard screen. You can then clock in from there.
You can do this when entering a Manual Visit, however this does not meet the EVV mandate requirements of clocking in and out in real time and is not recommended.
You can submit expenses via the Pavillio Mobile App by following these instructions: Add an Expense.
Go to the Menu screen, and then tap Change Language. Select a language from the list.
There are multiple ways to review time worked in the Pavillio Mobile App. Read more here.
Follow these directions to save the Pavillio website as an icon on your device's home screen. Read more here.
For detailed instructions on how to start and end Shared Care Sessions from the Pavillio Mobile App, see the following topic: Shared Care Sessions (Mobile App)
You do not need to clock in and out in real time. However, you do need to enter your time into the Pavillio Mobile App each day.
Follow the steps in this topic: Add a Manual Visit
The temporary password is valid for 30 days.
There are a few reasons why you may not be able to submit your time. Read more here.
Follow these directions to approve multiple visits in the Pavillio Mobile App. Read more here.
Go to the Menu screen, and then tap Change Language. Select a language from the list.
Clients receive a PIN when their account is activated. Read more here.
Follow these directions to save the Pavillio website as an icon on your device's home screen. Read more here.
A rejected Visit goes back to the Caregiver's account so they can make edits and submit the corrected Visit for approval.
The temporary password is valid for 30 days.
You can view your Service Agreements on the Home Screen. Read more here.