Open and View a Support Request

To create a new support ticket in Pavillio:

1. Click on your name in the upper right-hand corner, and select Support Request from the dropdown menu.

   

2. On the following page, fill out each of the fields in the form.

3. You can attach files by dragging and dropping them into the Attach Files area at the bottom of the page.

   

4. When finished, click the Submit button.

5. The confirmation screen shows your case has been submitted and is reviewed shortly by the Support Team.

   

   The Pavillio Support Team reaches out via email to handle your Support Request.

6. The first time you submit a Support Request, you receives an email asking you to set up an account for the Support Portal. Check your email inbox for an email with the subject Welcome to Cache Customer Service Desk. Click the sign-up link in the email.

   

7. On the page that opens, enter your Full Name and create a Password. Click the Sign up button.

   

8. To view your Support Requests, click on your avatar in the upper right-hand corner, and select Requests from the dropdown menu.

   

9. On the following page, click on the Summary of your Support Request to see the case details.